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Final we spoke to Malaysian point-of-sale (POS) system supplier Aoikumo, the model was supplying its companies to purchasers within the magnificence, medical, and wellness fields.
Round that point, nevertheless, CEO Kevin Nair had already expressed his curiosity in serving dental clinics to Vulcan Publish too.
Slightly below a 12 months later, he was proud to share that they’d achieved that purpose. Inside 1 month of launching their new POS system, kumoDent, 15 dental clinics had already come on board.
Tweaking the system
All of it started with enquiries from gamers within the dental trade who’d caught wind of Aoikumo’s POS system being utilized by magnificence and medical service suppliers in 2019.
When the MCO hit in 2020, the Aoikumo staff felt it was an opportune time for them to divert some improvement consideration in direction of a correct dental POS system.
But when Aoikumo’s present POS system was capable of serve magnificence, medical, and wellness service suppliers, why did they should go the additional mile to create a brand new system only for dental clinics?
Kevin replied, “We had been lacking the dental and periodontal charting, and on the identical time, the affected person journey, which is the movement from the purpose the affected person reaches the clinic as much as billing, differed as nicely.”
Do you know: Periodontal refers to something referring to or affecting the buildings surrounding and supporting the enamel.
“Apart from that, Aoikumo had far more options than what the dental clinics required, such because the bundle management, advertising module, tiering commissions, and so forth.”
Regardless of these variations, the staff’s purpose was nonetheless to have each kumoDent and Aoikumo share the identical platform.
This was in order that their obtainable kumoSan (for employees administration) and kumoBiz (a lite model of the POS system to ease enterprise operations) apps may be utilized by kumoDent subscribers, negating the necessity to develop extra separate ones.
Nevertheless, this plan got here with a caveat. “We had to make sure that no matter we had been doing wouldn’t interrupt the prevailing Aoikumo purchasers when kumoDent was launched,” Kevin shared.
Thus, the staff spent probably the most time on exams to make sure that their structure might maintain up with the addition of kumoDent.
Taking good care of their purchasers’ prospects
kumoDent isn’t the one dental clinic POS system in Malaysia although, as there are abroad opponents providing their companies right here too.
However Kevin believes he and the Aoikumo staff have their USPs down-pat. Creating probably the most high-tech, environment friendly system would nonetheless imply naught if the folks meant to make use of it will probably’t determine it out.
With kumoDent’s primary customers being nurses and medical doctors, the staff ensures that no matter new options and features launched are straightforward to make use of. On the identical time, they supply easily-accessible assist and help.
Then there are additionally the value-added companies throughout the Aoikumo ecosystem which embody the aforementioned kumoSan app.
On the customer-facing entrance, Aoikumo has a MeTIME Wellness app for sufferers to ebook appointments by way of, examine previous transactions, and extra.
Some upcoming plans to enhance it embody including an over-the-app buy perform that lets sufferers pay for remedies on the app itself.
And since as they are saying, information is energy, kumoDent gives sufferers with post-treatment care writeups that give recommendation on easy methods to look after one’s enamel after a filling or a knowledge tooth removing, for instance.
This end-to-end care has confirmed widespread amongst kumoDent’s focused clientele, and as we speak, dental clinics make up about 10% of Aoikumo’s total outlet subscribers, with Kevin noting that it’s nonetheless a rising quantity.
In focus and on observe
Inside the subsequent 12 months, Aoikumo goals to onboard a complete of 300 clinics to kumoDent. The staff has put aside budgets to ramp up their gross sales and advertising efforts to extend consciousness and to strengthen their model identification.
Following these efforts, Kevin mentioned, “We’re nonetheless on observe and assured that we’ll hit the goal by subsequent 12 months.”
As for different progress targets, he replied, “Regional and worldwide enlargement, if the scenario permits, in addition to elevated adoption of the MeTIME Wellness app to ease affected person bookings and purchases.”
Although the chances are limitless, Kevin and his staff are selecting to deal with kumoDent and Aoikumo first, however gained’t shut out different verticals throughout the medical and wellness trade sooner or later.
- Be taught extra about kumoDent right here.
- Examine different Malaysian startups we’ve lined right here.
Featured Picture Credit score: Aoikumo