PLANO, Texas (CBSDFW.COM) – North Texas affected person Sarah Hudson mentioned a Plano imaging heart appeared extra like a “ghost city” on December 28.
Hudson confirmed for an X-ray, however she says an worker instructed her that was not occurring.
“She (the worker) mentioned, ‘None of our telephones work. None of our tools works. We’ve been hacked,’ ” mentioned Hudson.
At some point earlier and greater than 60 miles away, Dr. Robert Norris was scheduled for an X-ray at a facility in Burleson.
“There have been a few individuals on the desk who mentioned that their system was down,” mentioned Norris. “… their telephone, their computer systems, every thing was down and they might not have the ability to do scans.”
Each services are Touchstone Medical Imaging facilities.
It’s headquartered in Plano.
The corporate’s web site states it operates diagnostic imaging services throughout Texas and nationwide.
They carry out MRIs, CT’s, ultrasounds, X-rays, and ladies’s imaging.
Final week, the CBS 11 I-Workforce first reported that sufferers had their appointments canceled in late December.
CBS 11 was additionally instructed North Texas radiologists didn’t have their regular workloads.
At the moment, CBS 11 reached out to Touchstone Imaging.
An organization spokesperson despatched an announcement stating:
“After a latest methods outage attributable to a safety incident, touchstone medical imaging is again to scanning sufferers throughout all DFW places.”
Responding to the assertion, Hudson mentioned, “Incident?…there was an incident.”
Hudson says the response left her with extra questions.
“I believe we want solutions, and I believe they should be sincere with us and stop utilizing broad phrases phrases to you for everyone to get to attempt to guess what precisely occurred.”
Hudson needs to know if what the corporate is asking a “safety incident” concerned her private info.
“My concern is that if they had been hacked. Did they get my info?…social safety quantity? They’ve your driver’s license…Are they capable of see the X-rays or CTs?”
Norris is asking about the fee that is now inflicting sufferers once they go for his or her rescheduled scans.
“I went in for my scan and so they requested me to pay about $1,300 for the scan as my out of pocket for it.”
On condition that it was a brand new insurance coverage yr, Norris’ scan would have been paid for if it had occurred as scheduled in 2021, as a result of he’d met his deductible for the yr.
Norris mentioned he heard different rescheduled sufferers complaining about this similar subject when he returned for his rescheduled appointment.
“There was one other lady who got here in in a wheelchair, and you may simply overhear that she was very distraught that they had been asking for out of pocket for her and she or he couldn’t afford it. …. this lady was very distraught.”
The I-Workforce reached out to Touchstone Imaging once more to get solutions to sufferers’ newest questions.
Final week, in its assertion, the corporate mentioned:
“Whereas our investigation of the incident stays ongoing, now we have resolved the outage and safely resumed providers.”
This week, a Touchstone Imaging spokesperson despatched this assertion:
“Presently, we don’t have something additional to share past the assertion I shared beforehand.”
To be clear, the I-Workforce has not seen any proof that Touchstone Imaging was hacked or that affected person info was compromised in any method.
The I-Workforce has additionally repeatedly reached out to the FBI which is telling us, at this level, it can’t remark.